By Paddocks

We are pleased to announce the latest Paddocks resource, the Guide to CSOS Applications for Dispute Resolution.

One of the primary services the Community Schemes Ombud Service (the “CSOS”) provides, is a quick and inexpensive dispute resolution service for people involved in community schemes. However, few people really know what types of orders they can apply for and the processes involved in a CSOS dispute resolution.

This is not surprising, as in terms of section 39 of the Community Schemes Ombud Service Act, 9 of 2011, the CSOS can grant orders under 7 specific headings, with a total of 34 orders that result. The Guide to CSOS Applications for Dispute Resolution offers an explanation of each order and provides practical examples of issues and their resulting orders.

Demystifying dispute resolution

To clear up the confusion, Paddocks has created this new, free online guide, which is designed to help bridge the gap in knowledge on the CSOS dispute resolution process, from the special terms the CSOS uses to the process of getting an order settling the dispute.

Determine the help you need

There are certain requirements a matter needs to meet in order to qualify for application to the CSOS for dispute resolution. This guide has a “Qualification Test” available, allowing you to determine if your matter qualifies and to learn about these requirements.

This guide will equip you with basic information on submitting applications for dispute resolution, from identifying the type of help needed, to explaining the types of orders the CSOS can grant to resolve the dispute.

Minimising unnecessary rejection of applications

The Guide to CSOS Applications for Dispute Resolution offers an unpacking of information with practical examples of situations in community schemes, taking visitors through the step-by-step process of filling in a CSOS dispute resolution application form, which minimises the chance of an application being rejected or dismissed unnecessarily.

The online Guide to CSOS Applications for Dispute Resolution from Paddocks is completely free to use and is available here:

This article is published under the Creative Commons Attribution license.


  • Rene Singh
    18/12/2017 17:05

    Hi There
    Thank you so much for this informative website.
    I would like clarity on whether only an owner, may be a member of the board of Trustees?

  • J.Aszalos
    11/04/2019 10:10

    The Chairman built a workshop in 2005 without permission from the municipality and contrary to the MOI.
    I pointed this out to the Board in writing many times but he lied about having authorised plans etc.
    In 2017 he tried to have these plans passed and I objected to his application.
    Our MOI provides for fines to be imposed and at this stage he owes +- R50000 which the Board refuses to enforce

  • Thomelia Georgenia Olivier
    03/10/2019 11:23

    I used your template for info. I however need the steps to follow to enclose my allocated parkingbay( Open Carport).